crickex Privacy Policy
Your personal information is safe with us. This document explains what data crickex collects, how it is used, and what rights you have.
Introduction and Scope
This Privacy Policy ("Policy") applies to the services provided on the crickex platform. In this Policy, "we", "us", or "crickex" refers to the entity operating this platform, and "you" or "user" refers to anyone visiting or registered on this site.
By using our site, you are considered to have accepted the terms set out in this Policy. For the general rules governing use of our services, please read our Terms and Conditions.
This Policy has been prepared in line with applicable data protection regulations in Bangladesh. We review this Policy regularly and update it when needed. If there are significant changes, we will notify you by email or through a notice on the site.
This site is operated for individuals aged 21 and above. If you are under 21, please leave this site immediately.
What Information We Collect
When you create an account and use services on crickex, we collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and national identity details (for age verification)
- Email address and mobile number
- Password (stored in encrypted form, never readable in plain text)
- bKash, Nagad, or Rocket account numbers for deposits and withdrawals
- Documents required for identity verification (KYC)
2.2 Information Collected Automatically
- IP address and device information (operating system, browser type)
- Cookie and session data (details in the next section)
- Logs of which pages were visited on the site and how long was spent on them
- Transaction history — records of deposits, withdrawals, and bets
- Device identifiers, such as Android or iOS device IDs
2.3 Information Received from Third Parties
In some cases we receive limited information about you from our payment partners and fraud prevention service providers. This information is used solely for security verification and processing transactions.
Purpose of Using Your Information
crickex uses the information collected from you only for specific and legitimate purposes. Those purposes are clearly set out below:
3.1 Account and Service Management
Your information is essential for registering new accounts, verifying logins, recovering passwords, and keeping accounts secure. It is also used to process transactions through bKash, Nagad, and Rocket.
3.2 Age and Identity Verification
The minimum age to participate on crickex is 21. We use the date of birth and identity details provided at registration to confirm this requirement.
3.3 Customer Support
Our 24/7 live chat and email support team needs your account information to resolve issues quickly. For any support-related questions, you can visit our FAQ section.
3.4 Security and Fraud Prevention
We analyse IP addresses and device information to prevent multiple accounts from being created, detect unusual transactions, and block unauthorised access to your account.
3.5 Bonuses and Promotions
crickex analyses your betting and deposit history to determine relevant offers. For example, if you are regularly active on slot games, you may receive notifications about slot-related bonuses.
3.6 Responsible Gaming
We monitor your playing patterns to identify unusual behaviour and, where necessary, recommend setting limits. You can find more details in our Responsible Gaming guidelines.
Cookie and Tracking Technologies
crickex uses cookies and similar tracking technologies on its website. Cookies are small files stored in your browser.
4.1 Essential Cookies
The site cannot function properly without these cookies. They are necessary for maintaining login sessions, temporarily storing form data, and managing security tokens. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your preferred language, theme settings, and game filters. They improve your experience and restore your previous settings each time you log in.
4.3 Analytical Cookies
Analytical cookies collect information on which parts of the site are used most, how long pages take to load, and where users encounter problems. This data is fully anonymised and cannot identify individuals.
4.4 Cookie Controls
You can delete cookies or instruct your browser not to accept them in the future through your browser settings. However, disabling essential cookies will prevent you from using many features of the site. The method for managing cookies varies by browser.
Sharing Information with Third Parties
crickex does not sell your personal information. However, limited information may be shared with third parties in the specific circumstances below:
5.1 Payment Processors
The necessary information is exchanged with bKash, Nagad, and Rocket to complete transactions through those payment platforms. These organisations are governed by their own privacy policies.
5.2 Game Providers
Studios connected to us, including Evolution, Pragmatic Play Live, and Spribe, may use session information to operate specific games. This information is used only to maintain the game connection and complete rounds.
5.3 Fraud Prevention Services
We use specialist security firms to keep your account secure. Limited encrypted information may be shared with them for this purpose.
5.4 Legal Obligations
We may be required to provide information to the relevant authorities in response to court orders, government investigations, or other legal obligations. Where permitted by law, we will attempt to notify you in such cases.
5.5 Business Transfers
In the event of a change in business ownership, merger, or acquisition, user information may form part of the assets transferred. In such circumstances, we will endeavour to give users advance notice.
Data Security Measures
crickex has put in place both technical and administrative measures to protect your information.
6.1 Encryption
All data exchanged between your browser and our servers is encrypted using SSL technology. Industry-standard hashing is used to store passwords — even our staff cannot view your password.
6.2 Access Controls
Only staff who need your information to carry out their work can access it. A log is kept of every access and audited regularly.
6.3 Two-Factor Authentication
OTP-based two-factor authentication provides an additional layer of security for your account. If unusual activity is detected at login, an automatic alert is sent.
6.4 Acknowledgement of Limitations
No method on the internet is 100% secure. However, we are committed to following industry best practices and review our security measures regularly.
Data Retention Period
How long your information is retained depends on the type of information and the purpose for which it was collected.
7.1 Information for Active Accounts
Account information, transaction history, and gaming records are retained for as long as your account remains active. This information is needed to provide customer support and resolve disputes.
7.2 When an Account is Closed or Inactive
Even after an account is closed, financial transaction records may be retained for a set period due to legal obligations. Once that period ends, personally identifiable information is generally deleted or anonymised.
7.3 Marketing Information
If you opt out of marketing communications, we record that preference and no further offers are sent. However, the opt-out record itself must also be retained for a set period.
Your Rights and Controls
crickex gives users the ability to maintain control over their own information.
8.1 Right to Access Your Information
You may request to know what information we hold about you. Once the required verification process is completed, we will provide that information to you.
8.2 Right to Correct Your Information
If there is an error in your name, contact details, or any other information, you may request a correction. Most information can be updated directly from your account settings.
8.3 Right to Request Deletion
You may request deletion of your personal information in certain circumstances. However, complete deletion may not always be possible where there are legal obligations or ongoing disputes.
8.4 Opt Out of Marketing
You can stop promotional messages at any time by using the unsubscribe link in an email or by requesting it through live chat. Operational messages (such as transaction confirmations) cannot be stopped.
8.5 Right to Lodge a Complaint
If you have any objection to how your information is handled, please inform our support team first. If a satisfactory resolution is not reached, you have the right to lodge a complaint with the relevant authority.
Protection of Minors
crickex is a platform operated strictly for adults. Registration or use of the service by anyone under the age of 21 is strictly prohibited.
We do not knowingly collect personal information from anyone under the age of 21. If it comes to our attention, or you inform us, that information from a minor has been collected, we will delete that information immediately and close the associated account.
Parents who are concerned about a minor using this site may contact our support team.
Policy Changes and Updates
crickex reviews and updates this Privacy Policy from time to time as needed. The way we notify you will depend on the nature of the change:
- Minor changes: The "Last updated" date at the top of the page will be updated.
- Important changes: A notice will be sent to your registered email address and a notification will be posted on the site.
- Significant changes: Re-consent may be required.
We recommend visiting this page regularly to stay informed about the latest version of the Policy. Continuing to use the site after any changes will be considered acceptance of the updated Policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the channels below. To learn more about us, you can visit our About Us page.