For ages 21+

crickex Responsible Gaming

Betting is entertainment — not a livelihood. crickex wants every player to stay in full control of their budget, time, and decisions.

For ages 21 and above only

What is responsible gambling and why does it matter

Online casino and sports betting can be a legitimate form of entertainment, but it stays healthy only when players are aware of their own limits. Responsible gambling means betting within your means, not making decisions based on emotion, and not repeatedly increasing bets in an attempt to recover losses.

crickex believes every player should have access to clear information and effective protection tools. That is why we provide several self-control tools that can be used directly from account settings. Reading our Terms and Conditions will explain in which circumstances an account can be suspended or closed.

Before placing bets, it helps to follow a few basic principles: play only from your entertainment budget, do not deposit money expecting a guaranteed win, and avoid placing repeated bets after a loss in an attempt to recover.

Please note: No one under 21 may open an account or place bets on crickex. Read our FAQ for more details about the age verification process.

Self-control tools for you

These tools can be activated at any time from crickex account settings.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is lowered, it takes effect immediately.

Weekly Budget

Session Time Limit

Set a time limit for how long you play in one sitting. The session will end automatically when the time is up.

Time Management

Self-Exclusion

Temporarily close your account for a set period — from 7 days up to a permanent closure.

Account Protection

Loss Limit

Decide in advance how much you are willing to lose in a given period. Once the limit is reached, betting for the rest of the session will stop automatically.

Loss Control

Take a Break

Activate a cooling-off period if you want to take a break for a few days. During this time, logging in or placing bets will not be possible.

Cooling-Off

Betting History Review

View your complete betting and transaction history. Understanding your own patterns is the first step toward making informed decisions.

Transparency

Warning signs of a problem

If you notice any of these signs in yourself or someone in your family, take it seriously. Identifying a problem early makes it much easier to seek help.

Betting repeatedly to recover losses

Continuously increasing bets to make up for losses is one of the most dangerous patterns.

Spending more time than planned

You planned to play for an hour, but lost track of time and hours passed.

Using money meant for essential expenses

Using money set aside for rent, food, or debt repayment on bets.

Hiding from family and friends

Lying to people close to you about how much you are playing or how much you have lost.

Feeling restless when not playing

Feeling irritable, restless, or unable to focus when not placing bets.

Borrowing money to bet

Taking loans from friends, family, or financial institutions to use on bets.

Where to find help

If you are experiencing problems due to betting, you do not have to face them alone. The right support is available.

crickex Support Team

crickex 24/7 live chat and email support is available in Bengali and English. Contact us directly to activate self-exclusion or to discuss account limits. Support email: [email protected]

Family and trusted people

A close family member or trusted friend is often the first to notice a change. Talk to them openly and ask for their help if you need it.

Professional advice

Gambling addiction is a mental health issue and it is treatable. A mental health specialist or counsellor can provide effective help through behavioral therapy.

Privacy and confidentiality: All self-exclusion or limit requests made to crickex are kept completely confidential. Our Privacy Policy explains in detail how your information is kept secure.

crickex's commitment

We are not just a betting platform — we stand for responsible entertainment. Here is what we do to protect every player:

  • Running an age verification process to prevent anyone under 21 from registering an account.
  • Acting on self-exclusion requests promptly and sending no promotional communications during that period.
  • Reaching out from the support team if unusual betting patterns are detected on an account.
  • Keeping deposit and session limit settings free and easy to access — no extra steps required.
  • 24/7 Bengali-language live chat support — available whenever you need assistance.
  • All game and betting outcomes are run by impartial algorithms — there is no way to manipulate results.

Practical tips for safer betting

Building a few simple habits before playing on crickex can help you avoid problems:

  • Before you start betting, set aside a fixed portion of your monthly budget and do not deposit more than that amount.
  • Do not think of winnings as a source of income — betting is always for entertainment, not guaranteed profit.
  • Avoid betting when drinking or when you are very tired — your decision-making is worse in those states.
  • After a loss, do not increase your bets with the mindset that a win is due.
  • Take regular breaks and spend time outside of betting — with family, friends, and hobbies.
  • If you feel you are struggling to control your betting, let crickex support know right away.

Questions about responsible gambling

It depends on the type of exclusion you chose. After a temporary cooling-off period ends, the account is reactivated automatically. For long-term or permanent self-exclusion, you will need to contact the support team directly and wait through a set period before reactivation.

No. Lowering a limit takes effect immediately, but increasing it does not. After submitting a request to raise the limit, a set waiting period must pass before the new limit becomes active. This delay is intentional — to prevent impulsive decisions to increase limits.

A family member or guardian can contact crickex support to raise a concern. However, restrictions generally cannot be applied without the account holder's own consent, as we are also responsible for keeping account information secure. Contact support directly for more details.

Date of birth is collected at registration and age is confirmed through identity verification. If someone opens an account with false information and this is later detected, that account is permanently closed and any deposited funds are not refunded.

Logging in or placing new bets is not possible while self-exclusion is active. To withdraw your remaining balance, contact the support team — they are available 24/7 via live chat or email.