crickex FAQ —
Answers on Deposits, Withdrawals and Mobile
From playing on mobile to withdrawing money via bKash — any question you have about crickex is answered here in one place. Find your question directly from the sections below.
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Mobile Usage
Here are answers to the most common questions about using crickex from a smartphone or tablet. Both the crickex App and the browser version are covered here.
Yes, the crickex site works fully on mobile browsers. Using an updated version of Chrome or Firefox, slots, live casino, and sports betting all load normally. No extra plugins or software are needed. The experience runs smoothest on a 4G or good Wi-Fi connection.
On Android, open the site in Chrome, tap the three-dot menu at the top, and choose "Add to Home screen". On iPhone, tap the Share button in Safari and select "Add to Home Screen". This lets you open the site directly from your home screen, just like an app.
crickex runs on both Android and iOS. Android 8.0 or above and iOS 13 or above give the best experience. Older budget phones can also run the browser-based version, though games may load a bit slower.
First, clear your browser's cache and cookies — in Chrome, go to Settings → Privacy → Clear Browsing Data. Then close the browser and reopen it. Check your internet connection and close any other open tabs. This resolves the issue in most cases.
You can play both crickex cricket betting and slot games in the same session. Open multiple tabs in the browser and keep a different section in each. Your login session stays the same during a live match, so you do not need to enter your password again.
The crickex Android APK and iOS app are available through official channels. Visit the crickex APK page for full details. Having the app installed makes login and deposit faster.
How to Withdraw
How quickly you receive your winnings, which wallet to use, and the minimum withdrawal amount — this section answers all of those questions directly.
The minimum withdrawal amount on crickex is ৳800. Withdrawal requests below this amount are not possible. To successfully withdraw, your account balance must be at least ৳800 and any applicable wagering requirements must be met.
Withdrawals from crickex to bKash are usually completed within 30 minutes to 3 hours. The same timeframe applies to Nagad and Rocket. Requests made at night or on holidays are also processed within this time, as the system runs 24/7.
Yes, the crickex withdrawal system runs seven days a week, twenty-four hours a day. You can submit a request on Friday, Saturday, or after midnight. Under normal conditions, the money arrives within 30 minutes to 3 hours.
Yes, for security reasons crickex only approves withdrawals to bKash, Nagad, or Rocket accounts registered in the player's own name. Sending money to someone else's wallet is not possible, and this is an important part of account security.
No, winnings from a bonus cannot be withdrawn directly. For example, if you receive a 120% bonus on a ৳1,000 deposit, ৳1,200 in bonus funds are added. That ৳1,200 bonus becomes withdrawable only after completing a 20x wager, which means ৳24,000 in total wagers. Withdrawal is possible only after the wagering requirement is met.
Verification and Documents
When account verification is needed, which documents to submit, and how safe your information is — you will find straightforward answers to these questions here. For more details, read the privacy policy.
Identity verification (KYC) is done primarily to protect your account — to prevent someone else from opening an account in your name or withdrawing your money. crickex wants to confirm that deposits and withdrawals are being made by the same person. This is done in the player's own interest.
crickex may request verification when you make a large withdrawal for the first time or if any unusual activity is noticed on the account. It is generally not required for regular small transactions, but if accurate information was provided when creating the account, the process completes quickly.
A National ID card (NID) is the most common and accepted document. A passport or driving licence can also be used. The document photo must be clear and readable. The name on the submitted document must match the wallet number used for deposits.
crickex uses SSL encryption to keep all data secure. Documents you upload are used only for verification purposes and are not shared with third parties. See the privacy policy page for full details.
If verification fails, the reason is usually sent by email. If the photo is blurry or incomplete, upload a clear photo again. If there is a mismatch in name or details, contact support via live chat — they will guide you to a resolution.
Deposit Questions
Which method to use for deposits, what to do if money does not arrive, and the minimum deposit amount — all answers are in this section.
crickex currently accepts deposits through three mobile wallets: bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. All three methods are fast and easy to use. Log in and go to the payment section for step-by-step instructions.
The minimum deposit on crickex across all payment methods is ৳200. This limit is the same for bKash, Nagad, and Rocket. You can start playing slots, live casino, or sports betting with a ৳200 deposit.
Log in to crickex and go to the payment or deposit section. Select bKash and enter the amount (minimum ৳200). Send money to the crickex-provided number via bKash and submit the transaction ID. Your balance is usually credited within a few minutes.
Wait 15–20 minutes first. If the balance still has not appeared, note the transaction ID from your bKash, Nagad, or Rocket message and contact crickex live chat. With the correct details, the support team will resolve the issue quickly.
crickex does not charge any fees on deposits. However, bKash, Nagad, and Rocket each have their own service policies, so check the relevant wallet's terms before sending money.
Still have questions? Contact us directly
If you could not find the answer on this FAQ page, the crickex support team is available seven days a week, twenty-four hours a day. Help is available in both Bengali and English. You can also ask us questions about responsible gaming.
Click the live chat button on any page of the site to speak with someone directly. An agent typically responds within a few minutes.
If you want to send a detailed written question or documents, contact us by email: [email protected] — we will reply as soon as possible.